FAQ Click on the question to reveal the answer
How many grades does a learner have access to?
All learners have access to the grade they are registered for and the grade below, except for grade 7.
I have registered and paid, but do not have access to the lessons?
Only learners have access to lessons. This means you are logged in as the parent, not the learner.
Can more than one learner share the same login details?
No this is definitely not allowed. Only one user per set of login details. We offer a family discount for up to three children or siblings.
Will this website help improve my maths mark?
Definitely. All our clients who have used YouCanDoMaths regularly and with dedication, have shown remarkable improvement.
The lessons are carefully structured and cover exactly what you need to know. They were authored by experienced South African teachers for South African learners.
You will have access to the previous grade Unless you are in grade 7), which means you can go back and plug gaps.
You can work at your own pace, virtually anywhere, at any time.
Make sure you read About the Program.
What do I need to do when I have forgotten my password or my password does not work?
Click on Login and then Forget the password?
A link email will then be sent to your username/email address. Follow this link to reset your password.
Note 1: This email might go to your SPAM folder, so please check it.
Note 2: If you are a learner connected to a parent or teacher, the parent or teacher can also reset your password from their profile. So it is also a good idea to ask them to help you.
How do I renew my subscription?
A. If you have registered through the website and paid through PAYFAST:
The parent needs to sign into his/her account. Your email address is your username, and if you have forgotten your password, you can request a new one.
Once you have signed in, you can renew from there.
If you have any trouble doing this, please email us at firstname.lastname@example.org
B. If you are a voucher user:
Buy a new voucher through us by emailing email@example.com
How does the registration process work?
There are two ways of registering.
A. Register through the website and pay through PAYFAST:
This is recommended for parents or guardians who would like to keep track of the learner's progress.
Note: The parent/guardian and the learner each need their own email address.
Click on Register.
Select "No" to Do you have a voucher number?
Step 1: Parent Details
This is where the parent enters his/her details.
The parent’s email address will be his/her username.
Step 2: Learner Details
This is where the details of the learner are entered. A parent can enter up to 3 learners.
Please note: The learner cannot have the same email address as the parent. If the learner does not have an email address, he/she can sign up at gmail, yahoo, etc. for a free email address.
The learner’s email address will be his/her username.
Step 3: Summary
In this step you will see a summary of your registration details.
Step 4: Payment
In this step you will be re-directed to the PAYFAST website for payment. Payment can be done from a credit card or as a direct transfer from your bank.
Please note: Do not close the browser after payment, you will be directed back to our website.
B. Registering with a voucher:
Using this method, only one email address is required and is recommended for adult/mature learners. Payment is done directly to us via EFT or cash deposit at a FNB ATM.
You first need to buy a voucher through us by doing the following.
1. Email firstname.lastname@example.org stating your name, the type (1, 3, 6, 9 or 12 months) and number of vouchers.
2. We will then email you our banking details.
3. You make payment and email us the proof of payment.
4. We send you the voucher number(s).
Click on Register
Select "Yes" to Do you have a voucher number?
Type in the voucher number and click Continue.
Step 1: Learner details
The learner’s email address will be his/her username.
Step 2: Voucher details
The system will check the validity of the voucher number and give you a summary of it.
Step 3: Redeem Voucher
When clicking Redeem Voucher, you will be registered on the system and will have immediate access to all lessons.
Why can't the parent and learner have the same email address?
The system is designed so that the parent is linked to the learner. The parent and the learner therefore can't have the same email address.
If the learner does not have an email address, he or she can get one for free at gmail, yahoo, hotmail, etc.
What must I do if a lesson does not start?
Wait about 30 seconds to give the lesson time to load.
Check your internet connection.
What must I do if the test does not mark?
Check your internet connection. This is usually because of a failed internet connection. Refresh the page and restart the test.
What must I do if I do not understand a lesson?
You can try one of the following:
Listen to the lesson again. Remember to pause, rewind and repeat.
If this lesson follows another lesson, listen to the previous lesson.
You can also listen to the same topic if it is listed in the previous grade.
What must I do if I do not understand a question in the test?
Read it again.
Look at the Notes.
Use the Dictionary if you do not understand a word.
If this does not help, type in any answer in order to proceed with the test. Make a note of this question and check the working in the answers.
When must I redo the lesson?
If your score is below 60% we recommend that you redo the lesson and the test.
If your score is above 60% and you feel that you still don’t understand, it is a good idea to redo the lesson and the test.
When preparing for a test or exams.
Remember, one learns by repetition
When must I redo the test?
If you feel you can achieve a higher score, redo the test. Please note: there are multiple tests which alternate.
Can I do a test without listening to a lesson?
Yes, provided you think you know the work and just want to do some practice examples.
Select a lesson from Available Lessons and then click on Test Yourself.
What must I do if my teacher uses a different method?
There are many different methods in mathematics, but they will all give the same answer. If your answer is correct and you show all your working, you should get full marks!
Use the method which is most comfortable for you.
How can I improve my maths mark?
Hard work and more hard work!
Don’t give up.
If you don’t understand the first time, it doesn’t mean that you can’t do mathematics.
When Einstein was at school, he was told that he would never get anywhere in life.
Is there an order in which I must do the lessons?
Select the Section or Topic that you want to do and then work from top to bottom.
Which calculator is the best to use?
We recommend the Casio fx-82ES or ZA PLUS calculator
Do I need to have access to the internet?
Absolutely. You need a computer, tablet or a smartphone with access to the internet.
Can the lessons play on any computer / tablet / smartphone?
Yes, our lessons can play on any device.
Does my device need sound?
Absolutely. We recommend that you use earphones to concentrate better.
Is the program available on DVD?
No, DVDs go out of date. By having it on the internet the program will always be up to date.
What type of internet connection do I need?
We recommend a strong internet connection with unshaped data. Be wary of some uncapped internet offers, because service providers may shape the data which means that the download speed can become very slow at times.
Do you offer Maths Literacy?
No, we only cover pure Mathematics.
Why does the video not show in my weekly report?
This happens when a learner does not press pause or when the learner does not log out. Always remember to LOG OUT.